Last updated: 20 August 2026
Home2Hot.com (“Home2Hot”, “we”, “us”) is operated by StormGate Ltd, trading as Home2Hot.com.
We take your privacy seriously and aim to collect only the information we need to operate and improve Home2Hot.
If you have any questions about this policy or your personal data, contact us here.
1. Information we collect
Depending on how you use Home2Hot, we may collect:
Information you provide
This may include:
- Your email address, if you choose to provide it
- Information you enter into the Home Heat Check or other assessments
- Your postcode
- Information you send us when contacting Home2Hot
- Any other information you voluntarily provide
You do not need to create an account or provide an email address to complete the Home Heat Check.
Information collected automatically
When you visit Home2Hot, we may collect limited technical and usage information, such as:
- Pages visited
- Approximate location derived from technical information
- Device and browser type
- Referring website or search engine
- UTM or campaign information
- Interactions with the site
- Assessment starts and completions
- Links or recommendations clicked
We may use cookies and similar technologies for analytics, site functionality and measuring how Home2Hot is used.
2. Home Heat Check data
When you complete the Home Heat Check, we may store your answers so that we can:
- Generate relevant recommendations
- Understand the types of overheating problems experienced by UK households
- Improve our assessment and recommendations
- Understand which solutions people find useful
- Develop and improve Home2Hot’s services
- Produce anonymised or aggregated statistics and research
Assessment data may include information about your property, overheating problem, approximate temperatures, ventilation, shading, ownership/rental status and postcode.
Where possible, assessment data is stored without directly identifying you.
If you subsequently provide your email address, for example to receive or save your results, we may associate your assessment with that email address.
3. Anonymised and aggregated data
We may anonymise and aggregate information collected through Home2Hot to identify trends and improve our understanding of how UK homes are affected by overheating and climate change.
For example, we may analyse patterns by broad geographic area, property type or reported overheating problem.
We may use, publish or share genuinely anonymised and aggregated information for research, statistical, editorial or commercial purposes.
We will not intentionally publish information that identifies an individual user or household.
Once information has been properly anonymised so that an individual can no longer reasonably be identified, it is no longer considered personal data under UK data protection law.
4. Email and marketing
If you provide your email address to receive assessment results or other requested information, we will use it to provide that service.
We will only send you marketing emails where we have an appropriate legal basis to do so, including consent where required.
Providing an email address to receive your Home Heat Check results does not automatically subscribe you to marketing emails.
Where marketing consent is requested, it will be clearly presented separately.
You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us here.
5. How we use your information
We may use information collected through Home2Hot to:
- Operate and maintain the website
- Provide assessment results and recommendations
- Respond to enquiries
- Understand how people use the site
- Improve our content, assessments and recommendations
- Analyse household overheating trends
- Measure marketing and website performance
- Detect technical problems, abuse or security issues
- Develop new Home2Hot products and services
- Comply with legal obligations
6. Our legal basis for processing
Under UK data protection law, we need a lawful basis for processing personal data.
Depending on the circumstances, we may rely on:
Consent — where you have actively agreed to a particular use, such as certain marketing communications or non-essential cookies.
Contract or steps at your request — where processing is necessary to provide something you have specifically requested.
Legitimate interests — where reasonably necessary to operate, secure, understand and improve Home2Hot, provided those interests do not override your rights and interests.
Legal obligation — where we are required to process or retain information by law.
7. Postcode information
We may ask for your postcode as part of the Home Heat Check.
This can help us understand how overheating experiences differ geographically and may later allow Home2Hot to provide more locally relevant information and recommendations.
We may also use postcode information in anonymised or aggregated analysis.
You should not provide your full street address unless we specifically ask for it for a clearly explained purpose.
8. Cookies and analytics
Home2Hot may use cookies and similar technologies to:
- Make the website function correctly
- Remember relevant preferences
- Understand website usage
- Measure traffic and marketing performance
Where required by law, non-essential cookies will only be used after you have given consent.
You can manage cookies through the consent controls provided on the website and through your browser settings.
9. Affiliate links
Some Home2Hot pages may contain affiliate links.
If you follow an affiliate link and make a purchase, Home2Hot may receive a commission from the retailer or service provider.
Affiliate partners may use cookies or other tracking technologies to attribute a purchase or enquiry to Home2Hot. Their processing of your information is governed by their own privacy policies.
The presence of an affiliate relationship does not change the price you pay unless explicitly stated otherwise.
10. Third-party services
We may use trusted third-party services to operate Home2Hot, including services for:
- Website hosting
- Analytics
- Email delivery
- Security and spam prevention
- Website performance
- Data storage
- Marketing measurement
These providers may process limited personal data on our behalf where necessary to provide their services.
Where required, we take reasonable steps to ensure appropriate data protection arrangements are in place.
Some providers may process information outside the United Kingdom. Where this occurs, we will use appropriate safeguards as required by UK data protection law.
11. Sharing your information
We do not sell your personal information.
We may share personal information where reasonably necessary with:
- Service providers operating Home2Hot on our behalf
- Professional advisers
- Regulators or authorities where legally required
- A purchaser or successor if Home2Hot or relevant assets of the business are sold or transferred
We may separately use and share anonymised or aggregated information as described above.
12. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, security and operational requirements.
Assessment information may be retained for longer where it remains useful for longitudinal, statistical or research purposes.
Where practical, information retained for analysis will be anonymised or aggregated when identifiable information is no longer required.
13. Data security
We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse or alteration.
However, no internet-based service can guarantee absolute security.
14. Your rights
Under UK data protection law, you may have rights including the right to:
- Request access to personal data we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your personal data in certain circumstances
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Request transfer of certain information where applicable
- Complain about how your information has been handled
To exercise your rights, contact us here.
We may need to verify your identity before fulfilling a request.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
15. Children’s privacy
Home2Hot is intended for adults researching or making decisions about their homes.
We do not knowingly seek to collect personal information directly from children.
16. External websites
Home2Hot may link to external websites, retailers, research papers, installers and other third parties.
We are not responsible for the privacy practices or content of those websites. You should review their privacy policies before providing personal information.
17. Changes to this policy
We may update this Privacy Policy as Home2Hot develops.
The latest version will always be published on this page, with the date of the most recent update shown at the top.
18. Contact
Home2Hot.com is operated by:
StormGate Ltd
Trading as Home2Hot.com
For privacy enquiries or requests relating to your personal data: